DUBOSSON, M., MEIER, E. (2022). New challenges on waiting lines and servicescapes during the COVID-19 pandemic. Frontiers in Service 2022. Frontiers in Service 2022.
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FRAGNIÈRE, E., DUBOSSON, M., ROCHAT, D. (2021). The Reason why Public Services Lag Behind the Private Sector in Terms of Sustainable Development (SD): An Exploratory Research Conducted in the Swiss Service Economy. 30th RESER International Congress. 30th RESER International Congress.
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DUBOSSON, M., FRAGNIÈRE, E., FOURNIER, A., MEIER, S., VARONE, S. (2021). Measuring Real Time Occupational Stress in Organizations via a Digitalized Risk Management App. 20th International Conference on Informatics in Economy. 20th International Conference on Informatics in Economy.
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DUBOSSON, M., RAMSEIER, R., WIDMER, A., LARPIN, B., FRAGNIÈRE, E. (2021). The citizen journey map to promote the notion of universal design in the digitalisation of democratic processes. 19th International Conference e-Society. 19th International Conference e-Society.
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MEIER, S., DUBOSSON, M., FRAGNIÈRE, E. (2021). Defusing Psychosocial Risks: Development of a Detection System. Reser Conference 2021. Reser Conference 2021.
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DUBOSSON, M., EMAD, S., MEIER, S., FRAGNIÈRE, E., MARGUERAT, D. (2021). Les acteurs locaux de la filière agro-alimentaire et les consommateurs n’ont pas vraiment tiré de leçons de la crise liée à la Covid-19. 4ème Journée Interdisciplinaire de Recherche sur les Décisions des Consommateurs. 4ème Journée Interdisciplinaire de Recherche sur les Décisions des Consommateurs.
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DUBOSSON, M., EMAD, S. (2020). Selfies as a means of controlling students as interviewers in a Market research course at a Swiss University. 44st Marketing Educators' Association Conference. Seattle: 44st Marketing Educators' Association Conference.
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DUBOSSON, M., FRAGNIÈRE, E., JUNOD, N., MEIER, S., VARONE, S. (2019). Digitized governance to mitigate human-related risks. International Conference on Informatics in Economy 2019.
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DUBOSSON, M., EMAD, S., PASQUIER, M. (2019). Live case study writing as a teaching method for experiential learning. 43rd Annual Marketing Educators' Association Conference.
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DUBOSSON, M., FRAGNIÈRE, E., HÉRITIER, A., MEIER, S., WAINWRIGHT, C. (2019). Fostering “co-socialization” to mitigate human related-risk and to counter growing dissatisfaction in an era of digitalization of health care services. XXIX International RESER Conference.
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DUBOSSON, M., FRAGNIÈRE, E., ROCHAT, D., SITTEN, M., BERDEAUX, E. (2019). The emerging and uncontested digitalization of services could lead to cognitive dissonance due to a misunderstanding of the new role of artificial intelligence at work. XXIX International RESER Conference.
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DUBOSSON, M., FRAGNIÈRE, E., MEIER, S., VARONE, S., BERDEAUX, E. (2019). Determining the main variables to measure human risk in organization: A quantitative survey conducted in Switzerland. 10th International Research Symposium in Service Management. Dubai: 10th International Research Symposium in Service Management.
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DUBOSSON, M., FRAGNIÈRE, E., ROCHAT, D. (2018). Perceived risks regarding the future of work in the aftermath of service digitalization: An empirical study conducted in Switzerland. XXVII International Conference of RESER. XXVII International Conference of RESER.
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PASQUIER, M., DUBOSSON, M., JAN DU CHÊNE, L. (2018). Specific needs based design of a housing and real estate observatory at the local level: A conceptual framework. XXVII International Conference of RESER. XXVII International Conference of RESER.
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DUBOSSON, M., MEIER, S. (2018). Exploring human-related risks in the higher education sector: The case of marketing educators in Switzerland and France. 42nd Marketing Educators’ Association Conference. 42nd Marketing Educators’ Association Conference.
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DUBOSSON, M., FRAGNIÈRE, E., JUNOD, N., WILLAERTS, B. (2017). Detecting customer queue “at-risk” behaviors based on ethograms to minimize overall service dissatisfaction. ASOCA 2017. ASOCA.
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DUBOSSON, M., FRAGNIÈRE, E., REYNARD, C., PALMA, D. (2017). Human risk and its relationship to value destruction through internal fraud: a survey conducted in the Geneva banking sector. ENROCA conference.
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DUBOSSON, M., PASQUIER, M. (2017). A live case lite approach as formative assessment. 41th Marketing Educators’ Association Conference. 41th Marketing Educators’ Association Conference.
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DUBOSSON, M., EMAD, S. (2017). Students’ perception of the flipped classroom: Teaching Consumer Behavior and Market Research classes in two Swiss Universities. 41th Marketing Educators’ Association Conference. 41th Marketing Educators’ Association Conference.
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DUBOSSON, M., FRANGIÈRE, E., PASQUIER, M., REYNARD, C. (2016). Why could human risk prevent value creation in services? An exploratory study about occupational stress in the Swiss wealth management sector. XXVI International Conference of RESER. XXVI International Conference of RESER.
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DUBOSSON, M., EMAD, S. (2016). The Forum Community, the Connectivist Element of a Marketing xMOOC. 40th Marketing Educators’ Association Conference. 40th Marketing Educators’ Association Conference.
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EMAD, S., DUBOSSON, M. (2015). Can any marketing instructor turn case studies into a gamified experience for students? 39th Marketing Educators’ Association Conference. 39th Marketing Educators’ Association Conference.
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DUBOSSON, M., EMAD, S. (2014). Video and course content discussion on Massive Open Online Courses: An exploratory research. 2014 IEEE International Professional Communication Conference (IPCC). 2014 IEEE International Professional Communication Conference (IPCC).
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DUBOSSON, M. (2014). Using client-sponsored projects for part-time undergraduate students in marketing research classes. 38th Marketing Educators’ Association Conference. 38th Marketing Educators’ Association Conference.
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